Bluvia Limited Warranty Policy

Applies to products sold on this official website:

At Bluvia, we stand behind the quality of our products. This policy outlines our warranty against defects in materials and workmanship. If you purchased your Bluvia product from another retailer, please contact them directly for support.

Bluvia reserves the right to modify this warranty policy at any time.

Warranty Policy

    • Loss of Insulation: If your insulated bottle no longer keeps liquids hot or cold as intended.

    • Manufacturing Defects: Faults in materials or workmanship that are present from the time of purchase.

    • Normal Wear & Tear: Scratches, dents, scuffs, and fading paint from regular use.

    • Improper Use or Accidents: Damage from drops, misuse, improper cleaning, alterations, or running it through a dishwasher if not dishwasher-safe.

    • Lost or Stolen Products: The warranty does not cover products that are lost or stolen.

    • Lost Parts: Missing or lost lids, seals, or other accessories.

    • Unauthorized Purchases: Products purchased from unauthorized third-party resellers (e.g., eBay, unauthorized Amazon sellers).

Procedure

  1. Contact Us: Email our support team at support@bluvia.com with your proof of purchase and evidence of the defect.

  2. Assessment: Our team will review your claim within 3-5 business days.

  3. Resolution: If your claim is approved, we will, at our discretion, replace the defective product with a new one of the same model. If the original model is unavailable, we will offer a replacement of equal value.

How to Make a Warranty Claim

To start a warranty claim, please have the following ready:

  1. Proof of Purchase: Your original order number or email receipt from our website.

  2. Photo/Video Evidence: Clear images or a short video showing the defect. Please ensure the entire product is visible.